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Client Assistance Program (CAP)

Education Cabinet, Commonwealth of Kentucky

Overview:

The Client Assistance Program is a state agency established by federal law (the Rehabilitation Act of 1973) that provides advice, assistance and information regarding benefits available from federal-mandated rehabilitation programs to persons with disabilities. A person should contact CAP when they:

  1. Are experiencing undue delay in the processing of their vocational rehabilitation application or services requested;
  2. Have been determined to be ineligible for VR services and do not agree with that determination;
  3. Have been denied VR services to which you believe you are entitled;
  4. Have problems with the VR services that you have not been able to work out with your counselor or have questions regarding the services and benefits available from the VR program;
  5. Are having trouble understanding how the system works;
  6. Are having problems with other agencies or training facilities that are preventing you from achieving your vocational goal as stated in your Individual Plan for Employment (IPE);
  7. Need help to prepare and provide for adequate representation in any appeals process or hearing.

In the matter of assistive technology, if you are a client of the Office of Vocational Rehabilitation or the Office for the Blind and you feel that you need assistive technology as a part of your service plan, but your counselor disagrees and you have been unable to reconcile the matter through Office channels, you may seek assistance from CAP.  CAP will act as your advocate with these Offices and will attempt to resolve the problem.

Eligibility Requirements:

Any person who receives services from or wishes to receive services from the Department of Vocational Rehabilitation or the Office for the Blind or any other federally mandated rehabilitation program under the Rehabilitation Act of 1973, or a person with a disability who is not satisfied with the services they are receiving, or  been denied eligibility for services and who have attempted unsuccessfully to resolve their conflict using the program's appeal procedures is eligible for services from the Client Assistance Program.

Application Process:

Contact CAP at (800) 633-6283, or visit http://kycap.ky.gov

Contact Information:

Client Assistance Program
Gerry Gordon-Brown, Director
209 St. Clair, 5th Floor
Frankfort, KY 40601
Toll Free: (800) 633-6283
Email: VickiL.Staggs@ky.gov
Website: http://kycap.ky.gov

Additional Information:

CAP can help you to understand services available from OVR, advise you on other benefits available from State and Federal agencies, help you to pursue appropriate remedies to ensure the protection of your rights, and help to resolve any dissatisfaction that you may have with OVR regarding the provision or denial of services.

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KATS Network Coordinating Center
Charles McDowell Center
8412 Westport Road
Louisville, KY 40242
Local: (502) 429-4484
Toll Free: (800) 327-5287
Fax: (502) 429-7114